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How can Outsourcing your Accounts Receivable Improve Cash Flow and Efficiency?

By Gary Brooks, Business Partner at Hitachi Europe  It somehow feels counter-intuitive that moving tasks and processes out of reach geographically, entrusting them to people who are not your direct...

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Accounts Receivable Best Practice: 7 Steps for Improving Productivity

Accounts Receivable best practice has at least one element in common with virtually any other best practice recommendation for business.  Lose the paper, go digital.  It’s staggering to think that,...

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Credit Service, not Credit Control

By Jon Swan, Head of Credit at Hachette UK Traditionally, and over many years, the typical training for Credit and Collections staff was centred mainly around assertiveness skills and the use of the...

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Eradicating Negative Cash Flow

By Arthur Kaufman, Independent writer and speaker  Let me start by saying I am eminently unqualified to write what you’re about to read.  I have no qualifications in finance, banking or the credit...

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How to Solve the Sales vs. Credit Control Battle

It never ceases to amaze me that many squabbling factions can still comprise a successful business.  The case of sales vs. credit control is a classic example of this. From the perspective of a sales...

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Ebilling – as part of the MBA in Credit Management

As a leader in the ebilling space, we were recently asked to contribute to course materials for a module on ebilling, as part of a larger MBA in Credit Management.  It’s an honour to help shape the...

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Managing Risk in Credit Collection

With the recent collapse of Carillion in the news, it has drawn attention to the potential risks when credit is extended to any business partner.  Carillion was dubbed ‘too big to fail’ by some1, but...

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Enhancing B2B eCommerce Infrastructure to Retain Customers

Enhancing B2B ecommerce infrastructure to retain customers is a core challenge in competitive markets today. Retaining customers, from an ecommerce perspective, is about providing a customer experience...

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AI and Machine Learning in Credit Control

Artificial Intelligence (AI) is poised to transform many digital processes. In particular, machine learning, as a subset of AI, presents a step-change in credit control processes. Through the...

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End-to-end cashflow: every invoice sent is an invoice received

Every business sends, receives and pays invoices. When you think about it, every invoice sent is an invoice received by someone else. It’s the financial heartbeat of the business world and a seamless...

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